Tri-Lingual Patient Liaison (English, Spanish and French)
This range is provided by Scout. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$30,000.00/yr - $35,000.00/yr
Position Summary:
We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Ireland team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Responsibilities of this position include but are not limited to:
* Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
* Scheduling travel requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance, as well as assisting with any additional issues that arise during travel.
* Interaction and management of vendors handling travel requests.
* Review travel requests against study parameters and seek approvals where necessary.
* Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses.
* Responsible for training study site personnel on how to use the online portal, including creating/entering requests in the portal if applicable.
The ideal candidate will have the following experience, skills, and knowledge:
* BS or BA degree or equivalent experience.
* Minimum 3 years of experience within the customer service or life sciences industry preferred.
* Fluency in English, Spanish, and French (spoken and written).
* Experience working with multiple independent vendors to achieve results on a deadline.
* Experience in the travel and/or hospitality industry is a plus.
* Ability to modify, edit, and create Excel spreadsheets and Word documents.
* Ability to conduct hotel, venue, and destination research online.
* Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
* Attention to detail with the ability to track and manage key dates/deadlines.
* The ability to learn quickly.
* Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
* Ability to prioritize and multi-task.
* Ability to work in a fast-paced environment.
* Hardworking and reliable with a strong work ethic.
* Diplomatic and discreet.
Please note that this role is a 1-year fixed-term contract to cover maternity leave, with the possibility of extension.
Schedule Information
Fully remote position for the following shift:
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required but will be compensated.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Education and Training
#J-18808-Ljbffr