Drive client satisfaction and business growth as a Customer Success Manager. Leverage your strategic mindset to foster strong relationships and ensure optimal utilization of Cloudwave solutions.
About Role
* Raise awareness of Cloudwave in North America through a multi-channel strategy to support regional revenue goals.
* Promote Cloudwave to the regional sales team, ensuring they are enabled and engaged with marketing initiatives.
* Equip regional sales representatives with customized templates, emails, and snippets to enhance customer outreach efforts.
* Develop and execute a regional demand generation plan and strategy that drives efficiency across various online and offline channels.
* Collaborate with the global acquisition team to optimize campaigns through digital channels and provide regional market requirements.
* Establish a regional partner marketing plan and work with the regional GTM team and customer advocacy lead to identify and develop case studies.
* Ensure timely lead routing and follow up with local GTM teams to track success metrics.
* Monitor, analyze and improve the impact of regional marketing campaigns.
Requirements
* 2+ years of experience in regional marketing at a fast-growing organization.
* Ability to work collaboratively with regional and global teams across departments.
* Capacity to design and execute programs from scratch without perfect data or proven best practices.
* Proven ability to design and execute in-person and virtual events at scale, including webinars, user conferences, and tradeshows.
* Strong sense of ownership, coachability, and a track record as a consistent performer willing to push boundaries.
* Exceptional writing and verbal communication skills.