We are currently recruiting for a Duty Manager in Monread Fare.
Monread Fare prides itself on creating an excellent customer experience with its positive team and working environment.
As a Duty Manager, you must be confident, self-motivated, reliable, and a good team player. We expect you to lead by example, deliver excellent customer service, and create a welcoming atmosphere for all of our customers.
Reports to: Site Operations Manager and Spar Manager.
Employee Benefits:
* 60% Staff Discount
* Perks Subscription
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site staff parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme
Key Responsibilities & Duties:
* Be aware of the expected business levels on the site and enable delivery of exceptional guest services. Greet guests in a warm and courteous fashion at all times and ensure that queries are addressed in a friendly and efficient manner.
* Supervise, manage, and assist in the daily operation of Spar Department areas, ensuring they are adequately staffed and supervised while maintaining the highest standard operation procedures for all service areas.
* Ensure that appropriate service systems related to contractors' site visits are in use, including service logs, granting permission for site access, and paperwork completion.
* Liaise with Departmental Manager/Site Management regarding all operational issues.
* Ensure a high level of hygiene is implemented throughout the Site at all times, with a strict cleaning schedule in operation and regular monitoring/recording of the same.
* Ensure all equipment on the Site is up to required standards and not abused, supervising and reacting to issues as they arise.
* Supervise all staff rostered to work, ensuring they are present in full clean & tidy uniform as per Company standards.
* Record staff lateness/sickness as per company procedure, reporting lateness/sickness to the relevant department manager.
* Ensure all departments are operating according to the official opening hours and act on issues related to opening and closing a department to facilitate smooth operations.
* Assist with duties as directed by Management based on business levels within the site, which may include operations in all areas of the site.
Other Responsibilities:
* Supervise, manage, and assist in the daily operation of all service areas, ensuring they are adequately staffed and supervised while implementing and maintaining the highest standard operation procedures for all service areas.
* Be involved in stock takes and carry out stock takes as needed.
* Ensure implementation of cleaning procedures across the non-departmental areas.
* Maintain a high standard of personal hygiene and be fully aware of all Company policies and duties involved in each non-department area.
Health & Safety:
* In case of an emergency situation, ensure the safety of staff, customers, and any other person on the premises. Carry out emergency procedures as needed.
* Keep non-departmental areas tidy and safe, reporting any hazard, loss, or damage to site management.
* Be aware of trained first-aid personnel on the premises and the location of all first aid boxes.
* Observe all safety rules and procedures, including those outlined in the Health & Safety Statement.
* Carry out and promote fire and accident/other safety drills as directed by the site safety officer.
* Participate in all Health and Safety training scheduled for you and your team.
* Be an active member of the Health & Safety Committee and attend monthly meetings.
* Inform Management immediately in the event of any accident or incident on the site grounds, or if you witness an accident or incident involving a third party.
* Deal with and record employee liability/public liability incidents as per company procedures.
In case of an emergency situation, take the lead role in handling the situations that arise.
The Ideal Candidate will be:
* Assertive & authoritative whilst also courteous & respectful
* Understand how to collaborate with various stakeholders
* Diplomatic
* Ability to take control of situations and address them in a calm and professional manner
* Can work in a fast-paced environment
* Good/quick decision maker
* Structured and demonstrates the ability to plan ahead
* Experienced in people management
* Experienced in successfully achieving sales targets and KPIs set out by Management
* A customer-focused manager who can build a quality and loyal customer base
* Excellent verbal and written communication skills
We do not require the assistance of recruitment agencies at this time.
#J-18808-Ljbffr