We currently have position for a CSC Support Representative who will be responsible for providing high-end quality customer service for our client in Co Kerry.
Manage each request in an appropriate manner; open a trouble ticket and dispatch efficiently while communicating with the customer to ensure complete satisfaction.
Requirements: Previous Call Centre experience Knowledge of ITIL service delivery best practices Have worked in/with a Citrix environment in the past Experience with Windows 10 An understanding of MS Office applications/O365 An understanding of Active Directory An understanding of Lotus Notes database structure and usage Remote Support Tools Troubleshooting Hardware (Lenovo desktops / MS Surface devices) Knowledge of Apple Mac/iPad a plus iPhone user support SCEP (System Center Endpoint Protection) Foreign language skills (French, German, Japanese, Russian) a plus About you: Fast learner and good logical thinking Good investigative and reporting skills Ability to learn/apply/retain large volume of information Prepared to be flexible in regard to working time when required Ability to work under pressure while ensuring a good standard of work A good team player Ability to Troubleshoot and analyse issues while suggesting improvements and workarounds Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience The salary for this role is dependent on experience (in line with market rates) and offers a number of benefits to be discussed at interview stage.
If you are interested please apply or email