Job Title : Field Service Engineer
Reports to: Divisional Team Lead – Calibration, Analytical & Instrumentation Div.
About Us
The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.
We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.
About the Role
We are seeking an experienced and enthusiastic Field Service Engineer to join our team and assist us in delivering high quality support to our customers. The role will focus on providing support in the Eastern seaboard of Ireland primarily with travel to other parts of the country required as the need arises.
This role is responsible for providing high quality installation, repair, modification, testing, calibration and preventative maintenance of equipment for Brennan & Co and its customers to help ensure that the highest levels of customer service are always maintained.
Task and Responsibilities
* Responsible for providing ongoing technical support across Brennan & Company’s client’s product range to 3rd level institutes, national research institutions, hospitals and industries throughout Ireland & Northern Ireland.
* Install, calibrate, commission and service scientific, medical, laboratory, environmental and process monitoring instrumentation.
* Resolve issues, repair or perform maintenance functions in client locations or in workshop as required.
* Identify, analyze and repair product failures, order replacement parts as required.
* Perform preventative maintenance in accordance with specified & agreed schedule.
* Calibrate instruments or test equipment according to established standards.
* Assist in activities related to attainment of INAB ISO17025 accreditation.
* Support sales team in client meetings, demos, trade shows and workshops with technical expertise/product knowledge as required.
* Relay customer feedback including sales opportunities, customer complaints, and service/failure trends to product managers and field service manager.
* Ensure high level of customer satisfaction levels through prompt and efficient service delivery.
* Ensure Health and Safety processes and procedures are followed at all times.
* Provide technical product training and basic user functionality training to customer base.
* Complete all service reports and associated paperwork providing recommendations and insights.
* Undertake product and technical training as required and keep knowledge and skillset up to date.
* Other ad-hoc duties, projects and assignments as required.
Skills & Experience
* NFQ Level 6 or higher, or a trade qualification in an engineering related discipline.
* Good technical problem solving, troubleshooting and follow-up skills.
* Experience in working in an INAB ISO17025 accredited environment is advantageous.
* Enthusiastic self-starter with a service-oriented approach to all tasks and work activity.
* Team player with strong interpersonal skills and ability to communicate effectively in and outside the company.
* Ability to multi-task, skill in establishing priorities and managing workloads, including ability to work effectively under stress and time pressures.
* Must be able to read and interpret documents such as operating and maintenance instructions, schematic diagrams and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to travel to clients both in assigned area and nationally, sometimes on short notice including occasional overseas travel for training.
What we can offer you
* Up to 10% annual bonus
* 5% Pension contributions (following probation)
* Company Vehicle
* Income Protection
* Maternity & Paternity Leave Payment
* EAP
* Monthly Social Events
* A defined learning and career path
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr