Central Ohio's premier Managed IT provider is looking to add to our talented and committed team of technical experts.
Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world.
Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client's technology infrastructure.
Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front-line and executive-level employees.
You will be relied upon to provide definitive solutions to our client's hardware and network issues with the help desk expertise our customers know and count on.
We offer an outstanding benefits package to our valuable employees:
Financial assistance for ongoing professional development and trainingPositive, team-focused environment100% paid employee health, fully funded Accidental Death, Short- and Long-Term Disability insuranceAffordable Dental and Vision PlansFlexible PTO with Flex Time optionTeam lunches and outings401k with 4% company match, fully vested on eligibilityLocation: Columbus, Ohio
*Hybrid option after 60 days of employment Classification: Full Time
Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
Salary: $19.00 to $24.00/hour plus benefits
Responsibilities: Respond to incoming support calls and emailsTriage support requests and assign to appropriate level of technicianManage the Field Technician and Field Engineer deployment calendarEnsure SLA's of tickets are met each dayWork with the support team to manage ticketing queuesOpen/Work/Close Help Desk TicketsProvide Our Clients With Mobile Device, Desktop, and Laptop SupportEfficiently Install/Configure Desktop (Windows and Mac) Operating SystemsMigrate User DataProvide Our Clients with Office 365 Support and GuidanceTroubleshoot/Remediate Hardware, Software, Network, and Printing IssuesFacilitate New Device Configuration onto Client NetworksComplete and Articulate Customer Network AuditsCreate Client Infrastructure DocumentationMinimum Qualifications: Help Desk or Technical Support ExperienceExemplary Customer Service SkillsCompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)MTA - Operating, Networking, and Security Fundamentals (or equivalent)Basic network troubleshooting skillsExperience with Windows and MacOS
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