Location: Dublin 2
Date: Jan 23, 2025
Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant - Dublin General Information Location: Dublin
Available for VISA Sponsorship: YES
Business Area: Platforms
Contract Type: Full Time - Permanent
In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy.
We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise on channel & mobile technology-enabled transformation projects/programmes within Financial Services.
Your Key Responsibilities Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.To qualify for the role, you must have Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.Strong understanding of CRM best practices and industry standards.Proven experience in requirements gathering, process mapping, and business process reengineering.Excellent analytical, problem-solving, and decision-making skills.Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps.Relevant certifications in CRM solutions and Business Analysis are a plus.Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.What working at EY offers: Competitive remuneration package.Support and coaching from some of the most engaging colleagues around.Opportunities to develop new skills and progress your career.The freedom and flexibility to handle your role in a way that's right for you.About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world.
That's Why, EY. Apply now.
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