Do you speak any of these languages?
HEBREW / GERMAN / JAPANESE / DUTCH / ESTONIAN / SWEDISH / DANISH
We are hiring Content Moderators for above languages for a Social Media giant.
Your key responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
* Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site.
* Becoming and remaining knowledgeable about client’s products and community standards.
* Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
* Recognising trends and patterns and escalating issues outside the company policy to the global team.
* Identifying inefficiencies in workflows and suggesting solutions.
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast paced environment.
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems and work as part of a team.
* Effective Time management & Prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills: *
* Fluent in Market language on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
*If you are not sure about your level of language, we can offer you an assessment.
Contract: Full-time, permanent with Covalen.
Compensation:
* Competitive salary.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive Training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working hours:
Day shift (9:00am - 5:30pm) OR Evening shift (6:00pm – 2:00am).
There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South.
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
· Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
What we offer:
* Chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare and pension contribution.
* No previous experience required – full training is provided!
If the above interests you and you want to proceed, please send your updated CV to Sohini Sakssena at sohini.sakssena@cpl.ie.
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