Customer Service Executive (Fixed Term Contract) - 12 month contract, Kilcoole, Co. Wicklow Our client, a leading pharmaceutical company, is seeking a dedicated and highly skilled Customer Service Executive to join their team in Kilcoole, Co. Wicklow.
In this pivotal role, you will engage with retail and hospital pharmacies through various communication channels, including phone, email, fax, and online systems, providing exceptional service and support at all times.
Key Responsibilities: Handle customer inquiries related to products in a timely and efficient manner.
Generate, update, and administer orders while maintaining accurate records.
Communicate with the warehouse team to ensure seamless order fulfillment.
Keep customers informed of any delays or issues to ensure smooth service delivery.
Collaborate with different departments to relay customer feedback and trends, enhancing customer satisfaction.
Identify and resolve customer issues promptly to maintain high service standards.
Qualifications & Experience: To be considered for this role, candidates must meet the following requirements: A minimum of 5 years of experience in customer care or administration.
Proficient in Microsoft Office applications.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused approach.
A professional, polite, and efficient telephone manner.
Self-motivated with a positive attitude and the ability to work well within a team.
Why Join Us?
Work with a dynamic and supportive team.
Contribute to a leading pharmaceutical company with a focus on customer satisfaction.
Opportunity to develop your skills in a fast-paced, rewarding environment.
If youre passionate about delivering excellent customer service and looking to further your career in a thriving industry, we want to hear from you!
For more information, please apply through the link provided for the attention of Audrey Power or call Osborne Recruitment on .
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided.
Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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