About the Role
Caseworker required to work in our Turas Nua Wexford office. We are looking for candidates with strong customer service and administration experience.
Company Overview
Turas Nua is a leading Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise. We have been delivering services to Irish communities since 1980.
Purpose of the Role
As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised, planned support service. This includes one-to-one advice and support to guide clients' progress towards employment.
Key Responsibilities:
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use industry-leading assessment technology to identify clients' goals, ambitions, and barriers to employment. Create a structured personal progression plan based on this information.
* Provide coaching and mentoring to clients, including job search support when they are ready.
* Identify and recommend training solutions to meet clients' learning needs.
* Fast-track job-ready clients for immediate job interviews.
* Maintain knowledge of the local labour market.
* Organise daily schedules and work closely with specialist services to support clients.
* Present workshops and group-learning presentations weekly.
* Achieve contractual KPI targets managing a caseload of clients.
* Provide guidance and support during initial weeks of employment to ensure successful transition to sustainable employment.
Person Profile
We are looking for a dynamic and adaptable person who can work in a fast-paced environment. You should possess strong case management capabilities, decision-making skills, relationship skills, and problem-solving skills. Ability to build rapport and trust with clients, motivate them to own their journey, and provide individual support based on their particular needs.