Head of Hospitality
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Job Summary:
The Head of Hospitality is responsible for overseeing the day-to-day operations of the catering, housekeeping, and front-of-house departments. This role ensures seamless service delivery, high standards of guest experience, and the efficient management of resources, including staff and facilities.
Key Responsibilities:
* Supervise the team of housekeepers to ensure the highest standards of cleanliness and presentation across all accommodation.
* Lead the front-of-house team, ensuring the highest level of customer service is delivered to all guests.
* Coordinate hospitality for all corporate bookings, including guest welcomes, exits, and room setups, ensuring everything meets the expectations of corporate guests.
* Work closely with the Activities Manager to ensure the hospitality aspects of corporate and group bookings are executed to a high standard.
* Manage room setup, guest interactions, and overall event experience from a hospitality perspective, ensuring the smooth operation of all corporate events.
* Promote a culture of safety within the team, making sure that all staff understand the importance of guest and employee safety.
* Regularly review and update health and safety practices, ensuring compliance with legal and company standards.
* Act as General Manager when required, taking on additional responsibilities to ensure the smooth running of the centre.
* Perform other tasks and duties as needed, adapting to the needs of the business.
Requirements:
* Proven experience in hospitality management, ideally in a high-volume environment.
* Strong leadership and communication skills, with the ability to manage and motivate a diverse team.
* Excellent organisational skills and attention to detail.
* Experience in managing guest relations, including corporate clients.
* Ability to handle multiple responsibilities and thrive in a fast-paced environment.
What's on Offer:
* Competitive base salary up to €46k.
* Attractive annual leave balance.