Job Description
We are Ireland's largest retailer, providing fashion, homewares, and food to our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store.
Main Responsibilities:
* To deliver the budgeted KPI plan for the department and any subsequent targets.
* To deliver the Dunnes Stores principles of operations and customer service.
* Lead the team in a manner appropriate to the Brand to deliver the agreed business strategies.
* To ensure all relevant trading safely and legal policies are in place and adhered.
* To maximize sales through analyzing sales data, stock availability, department trading patterns, and pre-empting customer needs and demands.
* In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales.
* To demonstrate through role modeling how to deliver excellent customer service while ensuring the 'Dunnes Stores Experience' customer service program is delivered.
* To be constantly on the lookout for innovative ideas inside & outside the business.
* To set and implement the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework.
* To ensure that the Department complies with the layouts and adjacencies and adheres to the merchandising standards and visual display guidelines communicated centrally.
* Responsible for leading and training your team in line with the brand training program.
* To coach your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene, and most importantly customer service.
* To ensure all process and business changes are implemented as per the business requirement and on time.
* To ensure best practice in relation to driving IStore & Online sales are adhered to by all.
* To provide feedback to senior managers on performance, key customer service developments, and operational issues.
Requirements:
* Good communication, coaching, and leadership skills.
* Customer-focused.
* Organizational and time management skills.
* Commercial mindset and appropriate product knowledge.
* Problem-solving & decision-making.
* Visual merchandising skills.
* People management skills.
* IT skills.
* Department or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essential.