Customer Services Specialist
We are seeking a skilled Customer Services Specialist to join our key accounts team in Kildare.
Key Responsibilities:
* To receive and accurately enter Bookings on the company's system.
* Timely and effective communication with Customers & internal departments via email and telephone.
* Refer all consignments to the appropriate department.
* Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
* Effective monitoring to ensure deliveries are completed within the agreed timelines.
* Proactive problem solving with customers and colleagues when issues arise.
* Invoicing in an accurate and timely manner.
* Inputting of costs on the company's internal system.
* Provision of PODs to meet customer requirements where necessary.
* Calculate and submit quotations in accordance with current procedures.
* Create and maintain KPI's through the company's systems and Microsoft Excel.
* Non-Conformance Reporting when and where needed.
* General day to day administrative duties.
* Monitor volume trends ongoing, highlighting any changes to management.
Requirements:
* Be Customer focused with dedication in your service delivery to meet Customer needs.
* 1-2 years customer service experience in a Freight Forwarding department.
* Knowledge of the Transport Industry is essential.
* The ability to maintain positivity when working under pressure, prioritising workload where necessary.
* Be reliable with the ability to multitask and have strong problem-solving skills.
* Strong attention to detail, accuracy and numeracy.
* Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook.
* Excellent communication skills both verbal/written.
About Us:
We are an Equal Opportunity Employer. We value diversity and inclusion in the workplace.
Estimated Salary:
€35,000 - €45,000 per annum based on location and experience.