Job Description
The Account Specialist in Global Account Management provides first-level support to the Global Account Management Team and CME Group's customers.
Key Responsibilities:
* Provide 1st level support for all market data inquiries
* Support the Global Account Mgmt team in processing any market data requests, licensing agreements and reporting
* Identify enhancement requests and assist with troubleshooting, testing and training for CME Group's market data reporting and administrative tool
* Liaise with finance and accounting to help solve any customer invoice disputes related to market data reporting
* Manage on-boarding and account maintenance of customer requests for CME market data related programs and projects
* Create internal documentation related to operational processes pertaining to the market data account management
* Review operational responsibilities to analyze and provide suggestions to management on ways to increase operational efficiencies related to market data licensing
* Assist in ad-hoc projects, data analysis and data cleanup
Requirements:
* 1-3 years of experience within the financial industry or within a customer service or account management role
* Excel, Salesforce, Google Workspace, Service Cloud