Position Title:
Technology Delivery Director
Job Description:
Our client is uniquely positioned to define the future of Health Technology – with a profound purpose, to help people live longer and better by predicting and preventing health issues earlier. It’s all about simplifying healthcare.
Founded in 2017 as a fully owned subsidiary of a U.S. health technology company, this client is committed to transforming the world of healthcare through operational excellence, innovation, and digital transformation. They are uniquely positioned to enable enterprises & organisations across multiple Technology domains including data analytics, digital technologies, automation & AI. Their Claims Processing, Provider Data Operations and Corporate Functions are among the best in the Healthcare Sector.
The role
As a Director of Engineering, you will lead the technology teams reporting directly to the Ireland country head. This position will be responsible for hands-on delivery strategy for maintaining and enhancing a high performing Specialty & Home Delivery Pharmacy core platform while maintaining exceptional professionalism and customer service standards. You will also lead efforts to incorporate InfoSec, Audit and Disaster Recovery best practices across the pharmacy platform. You’ll collaborate with peers from the parent company enterprise, business operations, and other engineering disciplines to ensure alignment on key business goals.
Primary duties and responsibilities:
* Make ongoing recommendations of technology strategy, standards, and system configurations
* Analyze current best practices and support models to identify weaknesses and develop opportunities for improvement
* Ensure timely support for engineering and app development utilizing best-in-class technologies and agile development methodologies
* Drive teams to meet various quality engineering metrics like team velocity, defect density, and deployment effectiveness
* Provide expert level Software Engineering, DevOps, QA COE, and production support knowledge and counsel to others
* Ensure uptime, monitoring, and smooth functioning of pharmacy applications
* Coordinate all InfoSec, Audit, and Disaster Recovery compliance activities for the core pharmacy platform
* Drive the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
* Constantly monitor and evaluate emerging technologies and digital trends
* Understand the practicalities of DevOps and Quality gating style (agile/lean) approaches to support software development
* Deliver highly efficient support model for complex business applications
* Partner with other architects and engineering teams to define, design, and implement improved delivery processes
* Assist in technical presentations and info-sharing sessions to create a clear and uniform understanding of the pharmacy systems to various constituents
* Provide guidance and lead resolution of technical issues as they arise
* Lead and support the needs of strategic roadmap and Blueprint activity
* Attract, mentor, and retain high performance development team
* Create roadmap documents, coding standards, process documents, Agile Development methodology, and governance documents
* Assist with project engagements to document technical requirements for database, applications, integration, infrastructure, etc.
* Drive the design and construction of pharmacy complex business problems into innovative technology solutions
Qualifications:
* Bachelor’s degree in information technology, computer science, or related field required
* 10+ years of experience in leading Software Engineering, product implementation, and production support in a 24/7 environment, Healthcare industry preferred
* 10+ years of hands-on experience with Agile, DevSecOps, and QA COE framework
* Detailed knowledge of AWS DevOps, JIRA, Confluence, Portfolio, and other agile tools
* Thought leader on the Java & Microsoft Technology Stack with demonstrated ability to lead a Strategic Roadmap
* Experience with M&A activities in PBM/Pharmacy highly preferred
* Familiarity with IT Audit, Security, and Disaster Recovery functions
* Strong experience in modern engineering and development methodologies
* 5+ years working with a blended onshore/offshore model
* Experience designing and implementing IT Disaster Recovery
* Experience with security, audit, and privacy standards, e.g., HIPAA, SOC, HITRUST, and URAC
* Demonstrated ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy-in
* Demonstrated ability to manage multiple priorities and deadlines
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