Operations Driver Management Role
To undertake the Operations Driver Management process within the Panda group, ensuring that agreed service levels are achieved for all our customers and managing the customers expectations through your ability to manage your drivers/helpers.
Role Context
The Operations Driver Management role works as a vital part of support to all other centralised departments, scheduling, admin, customer service etc. to ensure the customers expectation can be fulfilled efficiently on a daily basis.
Principal Accountabilities:
* Ensure all Drivers and Trucks are out on time daily.
* Monitor Routes throughout the day ensuring all vehicles are reporting back to the depot and capturing expected data.
* Analyse monitoring data to ensure results are as expected.
* Log anomalies with 3rd party provider and expedite same to closure.
* Update daily rosters.
* Liaise with crews for ad hoc work as it occurs.
* Continuous communication of all relevant updates to the whole scheduling department.
* Answering occasional out of hours Emails and calls.
* End of day debriefing drivers, Answering and Rectifying all Driver queries.
* Printing afternoon dockets and Manifests.
* Checking previous evenings manifest for issues that can be solved within 24hrs.
* Dealing with breakdown and drivers issues effectively.
* Documenting all accidents, incidents and Breakdown with correct reports/forms or procedure.
* Answering internal and external e-mails with urgency.
* Liaising with other department to complete the service loop correctly, in a timely and consistent manner.
Key Skills and Requirements:
* Professional communication skills through e-mail or phone.
* CUSTOMER FOCUSED.
* Good organisational skills.
* Good computer skills.
* Ability to work in team environment.
* Excellent people skills.
* Proven ability to perform and remain calm under pressure.
* Flexibility the ability to respond to different tasks in other areas of the working environment.
What We're Looking For
We're looking for a skilled Operations Driver Management professional who can work in a flexible multi-skilled environment, as part of a team with a positive attitude.
You will be required to assist management with route optimisation through route analysis and ensure all routes are verified and signed off as completed by system and crews.
You will also be responsible for managing the workload and resources available to provide industry standard customer service and ensuring sufficient resources are available to carry out next-day tasks efficiently.
Monitoring workload to avoid over commitment and communicate with CSU regarding acceptance of orders is also a key aspect of this role.
You will need to update call centre with route progress/issues periodically throughout the day and assess service levels continuously to ensure achievement of 98% or higher performance to schedule.
Supporting scheduling teams goal of ensuring all scheduled work is completed on the day is also an essential part of this role.
You will engage with crews over the phone to assist their progress through the day when required.
We require a highly motivated individual with excellent communication and organisational skills to take up this challenging and rewarding role.
This is an exciting opportunity to join a dynamic team and contribute to the success of our company.