Main responsibilities:
* Greet guests in a polite and friendly manner
* Anticipate guests' needs and ensure that service is exceptional
* Work with the Front Office team to complete the tasks for the day
* Handle any guest concerns or complaints in a professional manner
* Assist other departments wherever necessary and maintain good working relationships
* The shifts will include weekend work. This is a part-time role
The ideal candidate for this position:
* A minimum of 1 year previous hotel reception experience
* Previous Hotsoft knowledge is desirable
* Commitment to delivering high levels of customer service
* Professional demeanor and excellent grooming standards
* Professional telephone manner
* Excellent communication skills
* Ability to cope well under pressure
Skills:
* Receptionist Duties
* Reception desk
* Assist Visitors
* Reception Administration
* Answering Phones
* Accommodation booking
Benefits:
* Car parking
* Uniform
* Meals on duty
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