VOTED BEST CONTRACTOR TO WORK FOR IN EASTERN REGION BY HVAC AND PLUMBING MAGAZINE! theNEWS
VOTED BEST WORKPLACE IN VIRGINIA BY INC. 5000 MAGAZINE!
About Us:
AllTech Services, Inc. has been proudly serving Northern Virginia and the surrounding areas for over two decades. With over 27,000 Five-Star reviews, we are seeking experienced, professional, and customer-focused individuals to join our Contact Center as a Client Services Professional. Your expertise in the HVAC and/or plumbing industry will play a key role in delivering top-tier service to our valued clients.
Why Join Us?
At AllTech Services, we prioritize your growth and well-being. Our leadership team fosters a supportive, communicative environment where your voice is heard, and your contributions are valued. We invest in your future with continuous training, career advancement, and a range of industry-leading benefits.
What We Offer:
* Competitive Pay & Bonuses: Paid weekly with direct deposit and additional bonus programs for Client Services Professionals.
* Paid Time Off: 80 hours of PTO annually and eight paid holidays, including your birthday and the day after Thanksgiving.
* Wellness Plan: Access to unlimited free mental health sessions, chiropractic visits, and diagnostic testing.
* Comprehensive Insurance:
o Aetna Health Insurance with 80% of premiums covered by the company and 100% coverage after deductible.
o Dental and Vision Plans, including orthodontic coverage and $100 toward eyewear.
o $25K Life and AD&D Insurance—fully paid by the company.
o Long-term and short-term disability, plus accidental insurance.
* 401(k) Plan: Both Traditional and ROTH options available from day one, with a true 4% company match after one year.
* Employee Perks:
o Tuition reimbursement and annual performance reviews.
o Extensive discount program covering pet insurance, entertainment, travel, and more.
o Access to our state-of-the-art facility featuring a gym, full kitchen, massage recliner, VR goggles, and more.
o Regular employee events, including luncheons, parties, and team-building activities.
Your Role as a Client Services Professional:
As a Client Services Professional with experience in the HVAC and/or plumbing industry, you will serve as a vital link between our customers and our service teams. Your technical knowledge and customer service skills will ensure a seamless and professional client experience.
In this role, you will:
* Serve as the first point of contact, providing exceptional service and addressing customer needs with empathy and professionalism.
* Schedule HVAC and plumbing service appointments, resolving inquiries and escalating complex issues to management when necessary.
* Leverage your industry experience to guide customers through service options and recommend maintenance plans—earning commissions on enrollments.
* Utilize our advanced software, in partnership with Google, to manage client information and streamline scheduling.
* Communicate clearly and confidently, ensuring customers understand their service options and our commitment to excellence.
* Collaborate with the dispatch team and field technicians to ensure seamless service delivery.
* Uphold our company values by treating customers with respect, honesty, and integrity.
What We’re Looking For:
* Industry Experience: Prior experience in the HVAC and/or plumbing industry is required.
* Communication Skills: Strong verbal and written communication with a customer-first mindset.
* Problem-Solving Ability: A proactive approach to resolving customer concerns and ensuring customer satisfaction.
* Leadership & Accountability: Demonstrate reliability, integrity, and a commitment to team success.
* Tech-Savvy: Ability to navigate scheduling software and maintain accurate records.
* Growth Mindset: Eagerness to learn, grow, and advance within the organization.
Take the Next Step in Your Career
If you’re ready to bring your HVAC and plumbing expertise to a company that values your skills and supports your growth, we want to hear from you.
Join AllTech Services, Inc. and be part of a team that is redefining excellence in the HVAC and plumbing industry. Apply today!
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