The Role Reporting to the Team Leader, this busy, hands-on role, involves: o Processing transfer requests to/from the Scheme.
o Processing retirement claims.
o Administering AVC payments, registration and claims.
o Responding to queries form members, pensioners and third parties, by phone, email, post.
o Responding to queries re., Leaving Service Options and Benefit Statements.
o Assisting Solicitors in the drafting of Pension Adjustment Orders and implementation of same, when approved.
o Assisting with the processing of Sick Pay, Ill-health and Death claims.
o Ad hoc project work.
o Provide cover for other team members, as needed and generally contribute to the successful running of the area, in line with SLAs.
o Other duties not covered above, that ordinarily arise in the discharging of the role.
The Requirements.
o QFA qualification or be well advanced in achieving same.
o 2+ years experience in a similarly varied role.
o Excellent telephone manner and customer service skills.
o Fluent verbal and written English language skill.
o Numerate, with strong, accurate, data entry skills.
The Person o Confident, professional and enthusiastic, with a positive, can-do attitude.
o Well organised individual, who can work to strict deadlines, while maintaining the highest standard.
of accuracy and attention to detail.
o A multi-tasker, who is used to working in a busy and demanding environment.
o A team player, with ability to work closely and collaboratively with colleagues, yet prioritise workload and work on own initiative, when required.
Skills:
Admin Work Data Entry fluent english Organised