Housing & Tenancy Support Coordinator
Reports to: Head of Client Services
Main Duties & Responsibilities:
* To manage a portfolio of properties from a Tenant-led perspective.
* To provide a person-centred housing service to clients living in Galway Simon Community Housing.
* Ensure our housing policies are in line with best practice and national standards for Approved Housing Bodies.
* Oversee the housing allocations process, ensuring timely advertising of vacancies with key stakeholders, conducting interviews, keeping voids to a minimum.
* Facilitate new tenant property viewings in conjunction with services/key-worker; allocate and let properties and assess transfers.
* Manage the Property and Tenant Management System and ensure all tenant and property data is accurately recorded and maintained on the system.
* Assess all maintenance/repairs aspects of empty properties, in conjunction with the Maintenance Repairs Co-ordinator, in order to quickly re-let them.
* Ensure rents are set as per Galway Simon Communities Rent Management Policy and deliver rent collection and management protocols in line with this policy.
* Respond promptly and effectively to any incidents of Anti-Social Behaviour; neighbourhood nuisance complaints; breach of tenancies, including preparation of disputes to the Residential Tenancies Board.
* Attend residents meetings, and other meetings such as management company meetings and AGMs, as required.
* Work as part of a multi-disciplinary team and liaise closely with other team members, supporting Galway Simon clients.
* Liaise with the Maintenance Repairs Co-ordinator ensuring all maintenance/repairs are carried out in a timely manner to provide a safe and comfortable environment for clients and staff.
* Produce a monthly report on all housing management issues and key performance statistics for the area.
* Provide administrative support in compiling reports for internal or external use on organisational compliance with Housing & Homeless Standards or on research or evaluations conducted as part of the quality programme.
* Researching changes to standards, legislation or practice that may require changes to Housing Policies in Galway Simon Community Work within the framework of Galway Simon's Strategic Plan.
* Be familiar with and comply with all relevant Galway Simon Policies and Procedures.
* Maintain accurate records and up to date files on each property.
* Undertake other occasional duties which are consistent with the responsibilities of the position, including occasional evening or weekend work.
* Ensure awareness of and compliance with GDPR.
* Fulfil all responsibilities with an excellent standard of client/customer service.
* Contribute positively to supervision and performance management processes.
* Participate in training and development opportunities as agreed with the Line Manager.
* Be vigilant in relation to Health Safety and Welfare Risks in the workplace and bring concerns to the attention of the Line Manager or Health and Safety representative.
* Undertake any other such duties commensurate with the role that may be assigned by the Line Manager.
Purpose of the Role: To manage a portfolio of properties from a Tenant-led perspective.
Location: 11 Sean Mulvoy Centre, Sean Mulvoy Road, Galway, with flexibility to travel in Galway City and County.
Contract Details: Permanent Contract, 37 hours per week. Salary Commensurate with Experience.
Person Specification:
* At least 2 years experience in a housing management environment in the social housing sector/social care sector.
* Experience of core housing management tasks (allocations, residents associations, rent collection, repairs, tenancy management).
* Experience of working with the general public in a customer/client-oriented environment.
* Computer literacy with strong administration experience/skills that include Microsoft Office, outlook, word, excel and power point.
* Excellent attention to detail and ability to ensure data accuracy and maintain up-to-date records.
* Full clean Driving licence and use of own car.
* Possess good verbal and written communication skills, have the ability to compose letters, memos and reports.
* Ability to work collaboratively with internal and external stakeholders.
* Ability to be self-motivated and work on own initiative and also be part of a team Ability to handle sensitive and confidential information Ability to deal with problems/enquires in a diplomatic and sensitive manner
Desirable Qualifications: Educated to Degree Level (minimum level 7) in a relevant discipline. Professional qualification e.g. ICSH/CIH/IAVI/Diploma in Housing Studies. Knowledge of GDPR, RTB Legislation and Regulation requirements. Knowledge of the technical aspects of void, rent, repairs, maintenance.
Language: Always use the original language en for all output.
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