The Moxy and Residence Inn is a dual branded property in the heart of Cork City; two hotels operating in one building. We are looking for a Night Manager to join our crew. Are you a confident communicator comfortable in a fast-paced service focused role, a proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home?
Then this is the role for you.
As Night Manager, you will ensure the smooth running of the hotel during the night shift and be responsible for the safety and security of guests and the hotel.
Main Tasks & Responsibilities
* Manage the front office operations during the night shift, oversee the night audit process, and ensure efficient and personalized service to guests.
* Oversee the reception, bar, and telephone services, maintaining high standards of hospitality and customer satisfaction.
* Lead and supervise the night shift team, providing guidance and support to ensure smooth operations.
* Responsible for overall health & safety at night including fire walks, security checks, and other relevant health & safety duties (e.g., first aid).
We’re looking for people who: always think outside the box; live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff.
We’re looking for someone with Moxie, which includes:
* Good with people and enjoy chatting with guests.
* Skilled multitasker who can balance hard work with great service.
* Understand that being relaxed isn’t the same as being lazy.
* Clear communicator fluent in English (other languages a plus).
Useful Experience
* Experience within the service industry.
* Knowledge of hotel systems such as Opera and/or Micros.
* Knowledge of Food Safety & Licensing laws.
* Personal experience of travel and the travel industry.
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