Head of Operations
We are seeking a highly skilled and motivated Head of Operations to join our dynamic team.
About the Role
This is your opportunity to shape the future of facades, working with an industry leader known for innovation, quality, and technical expertise.
* Lead high-impact projects on cutting-edge facade solutions for iconic buildings.
* Shape pre-construction success by playing a pivotal role in operational planning from early stages.
* Drive continuous improvement by implementing strategies to enhance efficiency, quality, and profitability.
* Strengthen client partnerships by building lasting relationships and ensuring customer satisfaction.
* Innovate & inspire by leading a high-performing team and fostering a culture of excellence, collaboration, and innovation.
Your Responsibilities:
* Operational input to pre-construction: Mitigate risks in planning, logistics, and supply chain to ensure projects are fully prepared for execution.
* Provide operational input on major bids, supporting BSA/PCSA planning and governance.
* Ensure Clarke Way compliance is upheld from pre-construction through to delivery.
* Oversee strategic workforce and resource planning.
* Foster a collaborative, one-team approach, ensuring clear accountability for HSEQ, cost, and quality.
* Enforce programme and commercial discipline, with structured weekly and monthly KPI reviews.
* Build and maintain strong operational and commercial relationships, managing client escalations effectively.
* Strengthen the One Clarke team culture, embedding HSEQ, ESG, and customer relationship management across operations.
* Develop a robust talent pipeline, focusing on mentorship, leadership development, and succession planning.
Competencies
* Innovation: The ability to introduce innovations to enhance or add efficiencies to the project or task.
* Solution-Focused Problem Solving: Finding solutions that commit to the best outcome.
* Influence: The ability to build excellent team relationships that influences great outcomes.
* Self-Direction/Accountability: The ability to take ownership, set goals, follow through, seek feedback and ask for support in order to achieve results.
* Technical Expertise: Developing your expertise and skills base on a regular basis and often ahead of time for future needs.
Requirements
* Extensive proven leadership experience in facade construction or specialist subcontracting, with a strong track record of successfully managing projects, teams, and operations within the industry.
* Strong expertise in operational planning, pre-construction coordination, and project delivery.
* Experience in driving process improvement, efficiency, and best practices.
* Excellent client-facing skills with the ability to build and maintain strong relationships.
* A hands-on, strategic thinker with a passion for operational excellence and innovation.
* A proven track record of building, leading, and motivating high-performing teams.