Job Title: Experienced Team Leader
We are seeking a skilled Team Leader to manage a team of Customer Service Executives for a leading FMCG supplier in the retail industry.
About the Role:
The successful candidate will lead and manage a team of Customer Service Executives, ensuring alignment with key performance indicators (KPIs) and objectives. This includes developing and implementing strategies to maximize retailer engagement and retention, as well as acting as the main point of contact between the team and external and internal stakeholders.
Main Responsibilities:
* Lead and manage a team of Customer Service Executives, ensuring alignment with KPIs and objectives.
* Develop and implement strategies to maximize retailer engagement and retention.
* Act as the main point of contact between the team and external and internal stakeholders.
* Oversee new retailer client on-boarding and plan store visits.
* Analyze weekly store visit outcomes, team performance, and retailer performance.
Requirements:
* At least three years customer service experience in FMCG retail, leading a team.
* Proactive, accountable, and strong in team support, with the ability to align daily tasks to long-term strategic goals.
* Excellent communication and stakeholder management skills, with a friendly and collaborative approach.
* Strong organizational and planning skills, with the ability to manage multiple priorities and execute KPIs.
* Proficient in digital tools, including Microsoft Office (PowerPoint, Excel), and able to handle complex problems in a fast-changing environment.