Key requirements:
* Managing and reporting on a helpdesk function, ticketing system, etc.
* Maintaining and supporting Microsoft-based environments
* Providing subject matter expertise on the Microsoft infrastructure and its operation to best practice standards
* Communicating and liaising with IT and business colleagues in relation to the Microsoft infrastructure and issues arising
* Experience in leading and managing a helpdesk in a Microsoft office environment supporting hybrid work
* Strong technical understanding of the operation and support of Microsoft-based environments