LMS Helpdesk Administrator - Global E-CommerceLocation: Dublin
Type: 12 Month Contract
Category: Office Support / Admin
MS Helpdesk Administrator 12-Month Contract Our client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS). Sounds great!
What will my day-to-day look like? Manage and triage the LMS support ticket queue, ensuring timely resolution of user issues.Assign tickets to the appropriate team members or handle them directly.Monitor ticket status, follow up on open issues, and ensure compliance with SLAs.Analyze ticket trends, develop proactive solutions, and create user guides to reduce recurring issues.Maintain clear and helpful communication with users throughout the resolution process.Collaborate with internal teams to escalate and resolve complex cases.Continuously review and optimize the ticketing process to enhance efficiency and user satisfaction.What do I need? Highly organized with great attention to detail.Skilled at prioritization and problem-solving.A strong communicator who thrives in a fast-paced environment.Experienced in customer support, ticket management, or administrative roles.If you would like to know more about this role, you can reach me at ******
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