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Working as part of the Information & Technology Unit, the successful candidate will be the lead member of the IT Infrastructure Team providing support and management of IT infrastructure. This support includes E-mail and communications tools, servers, networks, and security. The role will involve the management of technologies such as Microsoft, MS Teams, Active Directory, Microsoft System Centre, Windows Servers, Microsoft Hyper-V, SANs, Fortinet firewalls, iOS devices, Microsoft Azure, and other cloud solutions.
Key Tasks
1. Management and Administration of:
1. Microsoft Active Directory on Windows Server and network;
2. Administration of Teams and Cloud PSTN;
3. Microsoft environment including Exchange and SharePoint;
4. Antivirus deployment and updates;
5. Veeam backups and restores;
6. AD Administrative groups and user access rights;
2. Management and support of Global and Core network infrastructure;
3. Configuration and Management of Physical and Hyper-V servers;
4. Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure;
5. Identify and remedy network performance bottlenecks to ensure the stable operation and efficient performance of company networks in all offices;
6. Application of security updates and patches to client devices and servers;
7. Management of IT risks & issues, incident resolution, disaster recovery planning and testing;
8. Proactively investigate and adopt new technologies where required;
9. Provide 3rd level support to other colleagues in the Infrastructure, Helpdesk, and development teams;
10. Responsible for documentation regarding network IT infrastructure and operating procedures;
11. Responsibility for IT procurement and tendering.
Communications and Personal Effectiveness
Knowledge – with an emphasis on possessing strong IT skills
Creativity and Innovation
Negotiation and Influencing
Client Focused Relationship Building
Networking
Additional Requirements:
* A third level IT related qualification to minimum Degree standard with 5 years’ experience in a network administration role is essential;
* Knowledge of SCCM, DPM, Defender, PRTG, Microsoft Intune, and Microsoft Hyper-V is essential;
* Network management and analysis tools experience - SNMP, WireShark, PRTG, LanGuardian is required;
* Good understanding of Network VLAN’s at Firewall, Switch & Hyper-V level;
* Good understanding of TCP/IP addressing and subnetting;
* Experience in the deployment, management, and administration of a complex hybrid on-premise/cloud-based IT environment;
* Strong communication and interpersonal skills coupled with the ability to maintain confidentiality and discretion at all times.
Excellent analytical, problem-solving, and planning skills.
* Ability to work well under pressure and on own initiative ensuring attention to detail;
* Aspects of this role will require travel and working outside of normal office hours;
* An up-to-date current driving licence is desired;
* To demonstrate flexibility in undertaking additional tasks as may be assigned;
* To deliver key tasks by ensuring dignity, respect, equality, and work-life balance in the workplace.
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