Part Time Retail Sales Advisor (20 hours per week) - Swatch Grafton Street, Dublin *New Store*
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
Working for Swatch, you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
What we offer:
* Competitive Salary Package
* Generous Employee Discounts / Staff Sales
* Private Health Care
* Career Development and Training
* Employee Assistance and Mental Health Platform
* Perkbox
* Cycle to Work / Seasonal Ticket Scheme
* Eye Test / Glasses
Swatch is looking for a Part Time Retail Sales Advisor to join our NEW store in the heart of Dublin.
Responsibilities:
Sales
* Greet and serve all customers providing a fast friendly service.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other Swatch products.
* Provide reliable information to customers in all matters relating to guaranteed and after sales service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly sales targets.
* Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on-the-spot feedback when required.
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Handle all transactions in a responsible and secure way.
Reporting
* Accurate reporting of all administration and stock control.
* Collation of sales figures.
* Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store
* Ensure the store is kept clean and presentable at all times.
* Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
* Confidently communicate at all levels, within the Store and with the wider Swatch Group teams.
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
* Be familiar with international customers’ customs and culture.
Product Knowledge
* Attend regular training programmes.
* Confidently deliver product knowledge and train colleagues on upcoming collections.
* Take responsibility, and be self-motivated and proactive, to understand all new products and apply training and instructions.
* Deliver good product knowledge to our customers.
Other
* Undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
* Act in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
* Assist the store management team to lead and inspire your colleagues.
* Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Professional Requirements
Essential:
* Passionate to lead, motivate and engage a team.
* Driven to improve conversion and ensure the store and team meet KPIs.
* Enjoys developing team members, with the ability to provide constructive and positive feedback.
* Passionate about providing the highest level of customer experience, leading by example for other team members.
* Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
Preferred:
* Previous experience in retail and/or fashion accessories.
* Experience dealing with international customers.
* Ability to communicate in multiple languages.
* Previous Supervisory experience.
Contact
Nick Bright
Job Location:
Grafton Street, D02 K198 Dublin, Ireland
Company Address:
The Swatch Group Ireland
a branch of the Swatch Group (UK) Ltd.
Suite 10
14 -16 Lord Edward Street
IE-Dublin 2
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