Telesales & Customer Service Representative
We are seeking a skilled Telesales Agent to provide exceptional customer support and administrative services to our clients.
Key Responsibilities:
* Handle high volume inbound and outbound calls, emails, and web-chats efficiently.
* Provide empathetic and confident resolution to customer issues and complaints.
* Deliver consistent performance through adherence to established processes.
* Analyze complex information and situations while maintaining professionalism.
* Work collaboratively with team members to meet and exceed individual/team performance targets.
Desirable Skills:
* Customer Service experience in a call center environment.
* Data entry accuracy and meeting strict timelines.
* Certification in computer basics (ECDL or equivalent level).
About Covalen:
At Covalen, we're industry pioneers collaborating with organizations worldwide for over 25 years. We champion diversity and equality, fostering a workplace culture that values creativity and innovation.
What We Offer:
* Hybrid-working model.
* Extensive Training & Development opportunities.
* Internal career progression paths.
* Employee assistance program (EAP).
* Hive medical cash plan.
* PRSA Scheme.
* Employee engagement initiatives.
* Bike to work scheme.
* Free parking on-site.