The Rose Hotel is a 4 star hotel located in the town of Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, a function room, 4 meeting rooms, Spa, and Gym.
The hotel is currently recruiting for a Restaurant Supervisor who will oversee the running of both restaurants and also assist with banquets/weddings and in the bar.
Main duties of the role include:
1. To ensure the smooth running of the restaurant food & beverage service when you are on duty, including Breakfast, Lunch, Afternoon Tea, Dinner & Bar Overflow where required. Each table must be checked by the supervisor on duty at least once during their meal.
2. To work closely with all the management of the hotel to ensure the smooth running of your department.
3. To liaise with the manager on duty and attend the morning (11AM) meeting to coordinate the 12-noon briefing for all staff with the senior chef on duty.
4. To promote a professional and hospitable image to guests and provide full co-operation to any guest requiring assistance with a prompt, caring, and helpful attitude.
5. To provide full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the hotel in response to business and guest needs.
6. To maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
7. To record and document all staff non-compliance including grooming, lateness, and absenteeism, ensuring the correct documents are filled out and passed to HR.
8. To carry out return to work interviews with staff who have been absent.
9. To assist with the personnel and training function in the hotel. F&B Supervisors will be responsible for all staff training.
10. To strive to achieve our Four Star plus mission, ensuring all hotel standards are met and exceeded through constant training, coaching, and communication with floor staff. Ensure that the Hotels Grooming Policy is maintained throughout the shift and any issues are documented in the Grooming Diary.
11. To deal with customer queries and complaints efficiently, ensuring that all customers who encounter issues during their visit are satisfied with the outcome before departure from the hotel.
12. To ensure the security of the hotel, stocks, and keys at all times whilst on duty.
13. To identify and report maintenance requirements/hazards in the workplace, ensuring that all maintenance issues are recorded in the Passover email and the maintenance tracker on the common drive.
14. To assume responsibility for any emergency situations in line with set down procedures while on duty.
15. To undertake any other projects/tasks as set by the Operations Manager or Executive Head Chef and attend any training meetings as required.
16. To attend F&B meetings and provide your input.
Qualifications and Experience required:
* Must have at least 2 years experience as a Restaurant/Bar Supervisor in a busy environment.
* Must be able to lead a team.
* Must have excellent communication skills.
* Must be able to work flexible hours - early/late - weekends and public holidays.
* Must be able to work in various F&B sectors.
* Required to be flexible in your role.
* Required to have knowledge of wines/food.
Benefits of working in The Rose Hotel:
* Provided with uniform.
* Provided with meal on duty.
* Free car parking.
* All year round employment.
* Bike to work scheme.
* Training on the job.
* Use of hotel gym.
* Access to Employee Assistance Program.
Please note this is a full-time role.
PLEASE NOTE WE ARE UNABLE TO APPLY FOR A WORK PERMIT FOR A CANDIDATE AT THE PRESENT TIME.
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