Job Description
We are seeking a Logistics Asset Technician to play a critical role in managing inbound and outbound hardware operations, including processing returns and new inventory, as well as fulfilling hardware requests.
Key Responsibilities
* Accurately pick, pack, label, and ship high-value IT assets, ensuring secure and timely deliveries.
* Systematically process hardware and accessory requests through the client's ticketing system.
* Process returned hardware from active and off-boarded employees, categorizing assets into One Week Hold or Indefinite Legal Hold and grading assets for re-use.
* Conduct systematic updates in the inventory system to track movements for hardware being deployed and returned.
* Receive, inspect, and process new hardware inventory into the inventory system.
* Conduct monthly inventory counts, ensuring all items are logged into the system and stored in designated areas.
* Address client escalations and resolve issues promptly.
* Develop, update, and maintain Standard Operating Procedures (SOPs) for operational processes.
* Conduct periodic cycle time studies in conjunction with leading process improvement projects centred around 5S and Value Stream Mapping (VSM).
* Support ad hoc projects assigned by management based on client needs.
Essential Criteria
* Experience working in logistics and warehousing.
* Proficiency in G-Suite (Google Sheets/Docs).
* Familiarity with inventory management tools.
* Excellent communication skills, both verbal and written.
* Effective time management skills.
* Strong organizational skills and attention to detail.
* Team-oriented.
* Exceptional professionalism and customer service skills.
Desirable Criteria
* 2+ years in a warehouse environment.
* Previous experience in Warehouse, Retail, Customer Service, Manufacturing.
* Forklift qualifications preferable.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.