Head of Sales - Bathrooms (Luxury & High Net-Worth Focus)
We are seeking an experienced and driven Head of Sales to lead an elite Bathroom sales team, focused on delivering exceptional service and achieving ambitious sales targets with a customer base of high-net-worth individuals. This role involves managing a team of five and contributing to both sales performance and margin goals, ensuring a luxury experience for our discerning clientele.
Key Responsibilities
* Lead, Motivate, and Inspire: Manage and lead a high-performing sales team, fostering a culture of excellence and accountability.
* Client Engagement: Respond to sales inquiries via phone and face-to-face interactions, providing bespoke, professional advice to high-net-worth individuals, ensuring each client receives tailored service and expert product recommendations.
* Deliver Exceptional Service: Demonstrate an unwavering commitment to delivering outstanding service, ensuring every transaction is seamless, and customer satisfaction is paramount.
* Sales Excellence: Drive sales performance by presenting a full range of luxury bathroom products, exceeding individual sales and margin targets, and contributing to team success.
* Upsell & Cross-sell: Identify opportunities to suggest suitable alternatives, upsell, and promote cross-brand sales, advocating for in-house luxury brands.
* Tailored Quotations: Create accurate, competitive quotes that align with the client's budget while adhering to company pricing policies, ensuring the luxury experience extends throughout the sales process.
* Ongoing Client Relationships: Maintain close communication with clients throughout the order and delivery process, ensuring timely updates and smooth execution.
* Showroom Excellence: Contribute to maintaining high showroom standards, ensuring a pristine and luxurious environment at all times.
* Compliance: Adhere to company policies and procedures to uphold a high standard of professionalism and operational excellence.
Key Requirements
* Experience: Minimum of 5 years in a management role within the luxury bathroom retail sales environment, with a focus on complex sales processes and proactive client engagement.
* Industry Exposure: Experience within the construction or luxury sanitaryware sector is a plus, but not required.
Skills
* Strong leadership and sales management skills with a focus on high-net-worth clientele.
* Positive, proactive attitude with a keen focus on achieving targets and delivering exceptional service.
* Excellent communication and interpersonal abilities, with a talent for building relationships with discerning clients.
* Problem-solving capabilities, ensuring client needs are always met with the utmost professionalism.
* Time management and multitasking expertise in a fast-paced, high-stakes environment.
What We Offer
* Competitive salary with performance-based bonuses.
* Opportunities for professional development and career growth.
* Collaborative, supportive, and luxury-focused work environment.
* Exclusive staff discounts on high-end products.
This is a unique opportunity to lead a talented sales team in a luxury-focused business, working with a discerning clientele in the bathroom industry. If you have the expertise and passion for delivering exceptional service to high-net-worth individuals, we want to hear from you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Management, and Business Development
Industries
Retail, Design Services, and Wholesale Hardware, Plumbing, Heating Equipment
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