Job Description:
Itinerary planner/reservation agent
Joe O’Reilly Ireland DMC (Destination Management Company) is the longest established (founded in 1966) DMC, welcoming the World to Ireland for over 58 years, creating memorable itineraries for our partners. Our head office is based in Blackpool, Cork, where this permanent position will be located.
We are looking for an Itinerary planner/reservations person to join our team, one with absolute fluency in both written and spoken English.
The candidate will be primarily responsible for developing relationships with existing customers and potential customers, dealing with our suppliers across the Island of Ireland. Responsibilities include developing creative itineraries, making reservations, and assisting the operations department.
The role involves:
* Completing quotations/proposals for new client requests.
* Liaising directly with our international clients.
* Correspondence and negotiation with Irish Suppliers.
* Working with the Sales Director to develop sales within the business.
* Multitasking and successfully handling multiple quotations/files simultaneously.
* Preparation of operational files as required.
* Assisting in the preparation of and participating in both client and staff familiarisation trips, which may involve some evening and weekend work.
* Day-to-day handling of group reservations and cancellations.
* Ability to work on other projects assigned from time to time by your manager.
* General office duties to maintain a tidy and efficient office.
The ideal candidate will possess:
* Fluency in both spoken and written English and French
* Previous experience within the Tourism Industry is a distinct advantage.
* Experience in a similar position/company would be advantageous.
* Ability to develop and maintain strong relationships with both existing and potential clients.
* A creative, original, and imaginative approach to itineraries.
* Excellent customer service and communication skills with a good telephone manner.
* A friendly, ‘can do’ attitude.
* Ability to work under pressure and to deadlines.
* Excellent organisational skills, especially prioritising a heavy workload and ability to multi-task while delivering high-quality work.
* Great attention to detail.
* Flexibility: Ability to work in a team as well as on their own initiative on new products and sales.
* Ability to work effectively with all levels of staff; some evening and weekend work may be required.
* Excellent computer skills: MS Office Suite including PowerPoint, Excel, Word.
* Knowledge of Tourplan is a bonus but not essential.
* Passion for Ireland as a destination.
* Full, clean driver’s license is a bonus.
Office Hours: 09:00 to 17:30 Monday to Friday, and outside of these times as operations require.
Salary DOE
We offer a competitive salary, with benefits and a bonus scheme.
Position Start Date: Immediate
Job Types: Full-time, Permanent
Pay: €28,000.00-€33,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Company pension
* Employee discount
* On-site parking
Schedule:
* Monday to Friday
Application question(s):
* Do you have previous experience in the tour operator industry?
Give brief details.
Work Location: In person
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