Our client, an international leader in the Supply Chain industry, is looking for an experienced Logistics Operations Manager to join an operation in North Dublin for a permanent position.
We have an excellent new position for an Operations Manager with one of the world's leading Freight Forwarding companies. This is an excellent opportunity to join a highly successful company with great prospects and which offers a strong work-life balance.
Role Overview:
* Promote, monitor, and maintain an environment and culture that promotes Health, Safety, Quality, and Output in a multi-site environment.
* Provide excellent customer service and drive the same ethos throughout the business and team.
* Interact with customers on all levels to develop long-term relationships.
* Management of the operational teams and overall warehouse operations.
* Lead, motivate, and develop a team to achieve site strategy and SLA's.
Duties and Responsibilities:
* Understand and manage all aspects of daily warehouse operations.
* Granular understanding of SLA performance and associated root cause investigation for misses on a daily/weekly basis.
* Ensure the team continually strives to exceed customer expectations.
* Communicate effectively with customers and team members by telephone, electronically, or face to face.
* Proactively organise workflow to meet customer timeframes.
* Respond promptly to customer inquiries, investigate and solve customer's problems, which may be complex.
* Ensure corrective action plans, if required, are communicated within the business and shared with the customer.
* Proactive involvement in implementation process and correct setup of SLA/SOP Customer profile.
* Ensure compliance with customer SOP/SLA, working with relevant production units.
* Attend customer-scheduled operational and review meetings.
* Strive to provide efficiencies in collaboration with other functional work groups.
Skills and Experience:
* Evidence of consistent excellence in Customer Service is essential.
* Proven success in leading a team, managing underperformers, and staff development.
* Excellent operational knowledge - experience within a Contract Logistics/3PL environment is a bonus.
* Demonstrable ability to develop teams and drive change in an operational environment.
* Strong Customer Service skills are essential.
* Effective written and verbal communication skills.
* Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meet customer deadlines.
* A passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the customer's needs.
* High levels of energy, sound judgement, and determination to achieve operational targets.
* Positive attitude, motivated, and enthusiastic.
* Good listener and communicator.
* Excellent relationship management and interpersonal skills.
* Able to work on own initiative with strong attention to detail.
* Ability to give and receive positive and constructive feedback.
* A problem solver, able to resolve conflict and take ownership.
* Trustworthy, efficient, and consistent.
Qualifications/Education:
* Bachelor's degree in a relevant field is a bonus but not essential.
* Previous experience as an Operations Manager.
* Minimum 5 years' similar previous experience is essential.
* Good level of Word and Excel.
* Ability to motivate a team, work in a fast-paced environment, and manage multiple deadlines is essential.
Morgan McKinley is acting as an Employment Agency.
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