The Field Service Engineer must be a self-starter who is team-oriented and focused on delivering the highest level of service excellence to customers. Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports. Will install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT-based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.
System types include the following but not limited to:
1. Check point CT systems.
2. Checkpoint x-ray systems.
3. Explosive Detection Systems (EDS)
4. Automatic tray return systems (ATRS)
5. Explosive trace detection systems (ETD)
6. Millimeter wave technology passenger screening (MMW).
Primary Responsibilities:
1. Responsible for providing technical and customer support for installed systems and related projects.
2. Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
3. Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
4. Maintain calibration on all test and radiation survey equipment.
5. Provide customer training assistance of installed systems and equipment.
6. Report design, reliability, and system bugs to technical support.
7. Comply with all safety requirements and all required training, following the guidance provided in policies, procedures, manuals, and TB’s.
8. Participate in on-going product training and maintain all necessary certifications.
9. Identify the Root Cause of repetitive parts failures and investigate for corrective actions to minimize parts consumption.
Highly Desirable:
1. A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
2. Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
3. Working knowledge of Linux and Unix.
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