Job Title: Front Office Manager
The successful candidate will manage the Front Office Department, acting as a liaison between guests and management to provide efficient, prompt, courteous, trouble-free, and proactive service to customers. The primary objective is to maximise rooms revenue and guest satisfaction while ensuring the proper execution of all operational issues.
Key Responsibilities:
* Manage and coordinate front office shift activities to provide the highest standard of service.
* Achieve customer satisfaction and rooms revenue goals by supervising Front Office employees.
* Be proficient in all Front Office procedures.
* Utilise management skills and motivation to maximise employee productivity and satisfaction.
* Recommend to General Manager how to improve guest service and efficiency in Front Office operations.
* Manage and participate in the prompt and courteous check-in, check-out, and servicing of guests.
* Check the daily arrival list and make necessary preparations if the hotel is sold out.
* Plan, follow up, and execute the training plan and holiday plan.
* Create and implement the weekly staff schedule according to hotel guidelines.
* Handle problems regarding customer room accommodations and rates promptly and courteously.
* Notify the appropriate Department Head when necessary.
* Handle guest comments, complaints, requests, or enquires promptly and courteously.
* Take necessary action and thorough follow-up.
* Greet and escort returning guests and VIPs to guest rooms upon check-in.
* Handle walk-outs in fully booked situations personally.
* Show meeting facilities, guest rooms, and other public spaces to potential guests.
* Evaluate and enforce emergency procedures to ensure the security and safety of guests and employees.
* Maintain a safe working environment for all employees within the department.
* Support a safe hotel by applying hotel regulations and adhering to existing laws and regulations.
* Anticipate possible hazards and conditions and take action to prevent them from happening.
* Collaborate with the General Manager in developing the departmental business plan.
* Attend meetings and training required.
* Assist colleagues in performing similar or related jobs when necessary.
Requirements:
* Experience in FRONT OFFICE: 2 years (required).
* Work authorisation: Ireland (required).
Benefits:
* Company events.
* Employee assistance program.
* Employee discount.
* Food allowance.
* On-site parking.
* Sick pay.
* Wellness program.
Salary:
$60,000 - $80,000 per annum.