Care Support Worker Bentley House Closing Date 09.05.25 (Full Time)
Co. Dublin, Ireland
Description
Position: Care Support Worker
The Employer: Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individuals and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.
Contract: Permanent
Reporting to: Project Leader/Deputy Project Leader
The Role: To provide a service to those experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long-term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management.
Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues.
This role is completely client-focused, consistently seeking the best outcome for those we work for.
General Responsibilities:
In-House
* Engage with and build professional trusting relationships with each family, treating them with dignity and respect, and working within the values of Crosscare.
* Provide support to Social Care Workers and Housing Case Workers in all duties to facilitate the smooth operation of a busy residential facility.
* Support colleagues in all duties including resolving conflict, responding to health issues, premise management, taking referrals, and daily operational duties.
* Work effectively as part of a team and be open to reasonable requests from the Deputy Project Leader or Project Leader/Team leader to ensure effective working relationships.
* Work in line with Crosscare’s policies and code of conduct, and the standard operational procedures of the service.
* Ensure all records are maintained accurately.
* Assist and contribute to the quality agenda to ensure that a consistent delivery of service and quality standards are adhered to in the project.
Fire/Health & Safety
* Assist and/or carry out fire checks as per Fire policy and procedure of residents & building.
* Observe all Health and Safety policies of the project.
House Keeping
* Ensure that common areas, both internal and external, are kept clean and tidy, promoting a high quality and clean environment for and with residents.
Maintenance
* Address minor maintenance issues as they arise, or report larger maintenance issues to project staff.
Supervision/Training
* Participate in regular supervision.
* Identify and attend relevant training.
Qualification Required & Experience Required
* Minimum Level 5 Qualification awarded by the National Qualifications Framework (NQF) QQI in a Social Care area, Addiction, Youth Work, and/or Healthcare.
OR
* Internal candidates on the Current Relief Support Worker panel without a Level 5 or a relevant level 5 but with over 1 year’s experience.
* IT Literate and good literacy and numeracy skills.
* Strong interpersonal, teamwork, and communication skills.
* Clearly demonstrated client focus.
* Ability to work under pressure.
* Experience or willingness to work evening/night and/or shift work.
* An ability to carry out minor maintenance repairs.
Please note applicants must clearly demonstrate the above essential criteria in their application prior to being considered for shortlisting.
* Generous annual leave.
* Additional leave for long service.
* Training and Development Programmes.
* Employee Assistance Programme.
* Digital Doctor Service.
* Bike to Work Scheme.
Application Process: To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.
Closing date for applications is May 9th 2025.
Crosscare is an equal opportunities employer.
Garda Vetting will apply to this role.
By submitting your application you agree with Crosscare Privacy Policy.
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