The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a Public Area Manager to inspire our guests with the beauty and cleanliness of the hotel, ensuring that every public space reflects the high standards we uphold. This role requires a detail-oriented individual who can manage both guest-facing areas and behind-the-scenes operations, overseeing the cleanliness and organisation of all public areas and the Heart of House. Your leadership will foster strong communication, collaboration, and a dedication to excellence, contributing to the hotel’s reputation for outstanding service. This role is due to start in June 2025.
Key responsibilities:
* Oversee the public area associates, ensuring immaculate presentation of all public areas and Heart of House meeting the highest cleanliness and quality standards.
* Lead, train, and support a dedicated team of associates, fostering a high-performance culture.
* Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
* Take ownership of staffing levels, ensuring schedules are optimised to match hotel occupancy, and assist with training to ensure consistent service excellence.
* Collaborate with all associates, supporting the overall success of the hotel and prioritising guest satisfaction through effective communication and teamwork.
About you:
* You are confident in managing daily operations effectively, ensuring everything runs smoothly.
* You thrive in a fast-paced environment, staying adaptable to shifting priorities while maintaining an optimistic approach.
* You take the lead and are comfortable managing teams and creating a positive, productive environment.
* You are solution-focused, always looking for ways to improve processes and resolve challenges efficiently.
* You understand that housekeeping is more than just cleaning – it’s about presentation, care, and precision.
Benefits:
* 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
* Discounts on Food & Beverage
* Flexible benefits scheme
* Give days – A paid volunteering day of leave annually
* Birthday day off – A paid day of leave for your birthday
* Developmental & social calendars
* Life insurance
* Enhanced sick pay policy
Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
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