Who we are
At Origina, we are on a mission to change the software world.
We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner™ consistently recognises as a forward-thinking alternative to traditional software mega vendors.
At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.
We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.
At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognised as a Great Place to Work™ for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been named as one of Ireland's best small workplaces and best workplaces in tech.
Visit origina.com to learn more.
The Role
We are looking for a dynamic Product Manager – Service Offerings to take ownership of our evolving portfolio of independent software maintenance and enterprise IT services. As we continue our strategic expansion beyond IBM software into broader enterprise software maintenance—including VMware, Red Hat Linux, and enterprise open-source solutions—this role will ensure that our offerings are effectively positioned, clearly articulated, and consistently delivered at the highest standards.
Sitting alongside the Director of Strategic Service Development, this role focuses on managing and optimising the services once they have been developed. The Product Manager will work cross-functionally to define and refine service quality, equip sales teams with the necessary resources, capture customer success stories, and drive market positioning to ensure our services remain competitive and compelling.
Key Responsibilities:
Product & Service Ownership:
Take full ownership of the company’s independent software maintenance and service offerings post-development, ensuring ongoing value add to customers
Define and maintain clear service descriptions, value propositions, and differentiators for each offering
Continuously refine service features and capabilities based on customer feedback, market trends, and internal insights
Sales Enablement & Commercial Support:
Develop compelling sales materials, including pitch decks, FAQs, playbooks, and positioning documents, to support sales and account management teams
Train sales teams on service positioning, value messaging, and objection handling
Ensure commercial teams have the necessary tools to articulate the business impact and ROI of our services to prospective customers
Customer Engagement & Success Stories:
Own the identification and development of customer success stories across the business, ensuring they effectively showcase the value of our services
Act as the central figure who understands how all services contribute to customer value, making this role uniquely positioned to identify and curate success narratives
Work closely with the Chief Marketing Officer’s team to ensure these stories are properly evangelised through case studies, testimonials, and thought leadership content
Drive initiatives to engage customers for advocacy programs, reference opportunities, and market-facing success stories
Training & Enablement:
Develop and implement training programs to ensure that all internal teams—sales, technical delivery, support, and marketing understand and can confidently articulate the value of our service offerings
Create structured learning paths that equip employees with the knowledge of when and how to position each service
Work with the Director of Quality & Continuous Improvement to identify training gaps and refine enablement initiatives
Deliver regular enablement sessions, workshops, and knowledge-sharing events to keep teams up to date with evolving service offerings and customer use cases
Provide easily accessible self-service training materials, FAQs, and best practice guides to reinforce learning
Quality Standards & Service Delivery KPIs:
Define the quality standards and key performance indicators (KPIs) for each service offering to ensure consistent and measurable excellence
Collaborate with the Director of Quality & Continuous Improvement, who will oversee adherence to these standards and identify opportunities for enhancement, training, and refinement
Develop clear service benchmarks that align with customer expectations and internal performance goals
Marketing & Competitive Positioning:
Partner with marketing teams to ensure that service offerings are effectively positioned in the market
Conduct competitive analysis to refine service differentiation and maintain a strong market presence
Support the execution of campaigns to promote new and existing service offerings
Continuous Improvement & Scaling:
Collect and analyse customer and market feedback to drive service enhancements
Identify new ways to scale and streamline service delivery while maintaining quality
Collaborate with internal teams to ensure service offerings remain relevant and impactful in an evolving market
About you
Successful candidates will possess
Proven Leadership: Extensive experience in senior leadership roles, preferably within software maintenance, enterprise IT services, or a related field with an ability to lead cross-functional teams in a collaborative environment
Service Development Expertise: Strong track record of designing, implementing, and scaling innovative service offerings
Customer-Centric Approach: Demonstrated ability to engage with customers to identify needs and translate them into actionable strategies
Commercial Acumen: Experience in sales enablement, business development, or similar functions
Marketing Savvy: Knowledge of product marketing, campaign management, and storytelling to drive customer engagement
Technical Insight: Familiarity with enterprise software ecosystems, including IBM, VMware, Red Hat Linux, and open-source products
Strategic thinking and the ability to balance short-term execution with long-term vision
Strong communication and stakeholder management skills
Analytical mindset with a focus on data-driven decision-making
Proven ability to manage budgets and deliver measurable outcomes
Ability to work in a way that aligns with our values of Trust, Fairness, Relationships, and Opportunity
What we offer
Competitive compensation that rewards achievement
Hybrid, flexible working model
Family Health, Dental & Vision Insurance from day 1
Life insurance & Income Protection
23 days Annual Leave plus 2 company days with additional days earned based on your tenure
Generous Maternity & Paternity leave policies
6% Pension match
€200 annual wellness benefit
€1,000 professional development benefit
Flexibility of working remotely from anywhere for up to 4 weeks per year
A dedicated Volunteer Day to give back to your community and support meaningful causes
Employee Assistance Programme
Fun and inclusive environment with regular events organised by Engagement and Diversity Committees
Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.
Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.