Looking for a new and exciting challenge in the insurance industry? We are currently seeking an experienced professional to join our well-established insurance organization in an Operations role.
The successful candidate should possess a minimum of 3 years of experience in operations or service delivery-type roles within an insurance call center environment.
Key Requirements:
* A proven track record of delivery and productivity improvement in a contact center environment.
* Demonstrated ability to engage with stakeholders at a senior management level.
* Relevant accreditations such as APA or CIP would be desirable.
* A good knowledge and understanding of retail insurance products, ideally.
* Familiarity with the local regulatory context and requirements.
This is an exciting opportunity for an experienced professional to make a significant impact in improving customer experience and service delivery in a dynamic and fast-paced environment. If you meet the requirements listed above, please apply for this role.
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