Summary of Role
The key objective of the role of the Patient Coordinator is to operate as a key part of a multidisciplinary IVF Clinic team to provide excellent patient care and experience for all individuals and couples embarking on their fertility journey.
Our Patient Coordinators are a key point of contact for all Sims IVF patients/clients and as such are ambassadors for the Sims Group. The role holder is responsible for optimising clients/patients’ satisfaction through the efficient operation of the Cork Clinic office and all administrative functions at Sims IVF Cork and will report to the Lead Patient Coordinator.
Key Duties/Responsibilities
Patient Support
* Answering patient queries
* Directing calls where necessary
* Meeting and Greeting Patients
* Appointment Bookings and Payments
* Dealing with external suppliers and contractors
* Coordinating the patient-experience from initial contact to post treatment; in a constructive, professional, and empathetic manner.
* Providing clear and concise information to patients through various communication tools
Administration
* Admissions – Processing new patients.
* Invoicing, Payment collection and Billing
* Document Scanning, Data Entry
* Providing timely administrative support to our multi-disciplinary team of Doctors, Fertility Nurse Team and Embryology
* Data Entry of Key Sample Analysis Results
* Process Employee access permit
* Process Visitor access permits
Key Behavioural Competencies
Personal Leadership
* Always acts with honesty and integrity.
* Has a realistic sense of self and impact on others
* Demonstrates patience and perspective in dealing with difficult situations.
* Accepts ownership of role and accepts accountability of role objectives.
Patient Care/Customer Service
* Demonstrates an ability to deliver excellence in standards of service to patients/clients.
* Presents a caring, engaging, and positive manner with patients/clients.
* Demonstrates an ability to obtain a clear understanding of patient/client needs.
* Lets patient/client know he/she is willing to work with them to achieve the best outcome.
Teamwork
* Works co-operatively and effectively with colleagues from own and other departments with different skills and objectives to achieve the best outcome.
* Listens and respects other points of view.
* Open to learning and passing on better ways of doing things.
* Open to innovative ideas with an ability to follow and implement protocols and procedures and clinic initiatives with his/her clinic colleagues.
Attention to Detail
* Ensures that one’s own and others’ work and information are complete and accurate.
* Follows required procedures to ensure high quality of work.
* Verifies information.
* Carefully reviews and checks the accuracy of information provided by others.
Initiative
* Identifies what needs to be done and acts before being asked or the situation requires it.
* Seeks out others involved in a situation to learn their perspectives.
Managing Change
* Demonstrates support for innovation and for organisational changes needed to improve the organisation’s effectiveness.
* Supports and implements organisational change.
Essential
* Education: 3rd level Qualification / PLC
* Minimum of 3 years’ previous experience working with clients/patients as a key part of an administration or client-support team in the private/public sector
* Fluency in English language – Advanced level - written and verbal.
Desirable
* Previous experience working in a healthcare environment.
Core Working Hours – 37.5 per week
* 7.30am – 3.30pm – Monday – Friday or
* 8.00am – 4.00pm – Monday to Friday
* Hours to be agreed locally; occasional weekend work may be required.
Application Details
* Please submit a cover letter & up-to-date CV
* Email subject Line - Patient Coordinator Role July 2025
* Send to: recruitment.cork@sims.ie
* Closing date for this recruitment will be 5pm Tuesday January 21st
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