Employee Relations Manager - Galway - Permanent The ER Manager is responsible for improving the employee experience, ensuring ER operational excellence and compliance while improving HR efficiency.
The position reports to the Head of HR.
Working closely with the wider HR team, in particular, 3 Human Resource Managers, Sector Managers, recognised trade unions, HR compliance, and services stakeholders, the desired candidate will develop and leverage ER best practices and processes to support their culture of being committed to the people they support and their right to lead full and valued lives as equal citizens.
The post holder will link with the regional HR Teams and provide support and expertise in the area of employee relations, project initiatives at the national level.
Key Responsibilities: Manage and deliver Employee Relations function services for and within the counties of Galway and Roscommon.Work, in consultation with the Regional Head of Human Resources, in developing and implementing the strategic direction of the employee relations function.Be a central contact point for all ER issues.
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, employment laws, conflict resolution, progressive discipline, and trust in care.Provide insight and interpretation to managers and employees regarding relevant employment principles and complex employee relations issues, especially those requiring an explanation or interpretation of employment law, principles of effective people management, workplace investigations, and critical incident management.Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way.
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable.
Partner with stakeholders as needed.Identify gaps in processes, policies, and practices; lead cross-functional teams to close gaps and optimise policies, processes, or programs.Contribute to a culture of continuous improvement; be bold in driving change.
Act as an objective and trusted advisor for both employees and management across the Western region.Investigate concerns raised, including complaints of safeguarding, trust in care, harassment, retaliation, grievances, and other work-related issues across the services.Review, follow up, and investigate where necessary, issues and matters of concern raised during the exit interview process.Use case management techniques to manage cases from intake to resolution to include preparing detailed investigative documentation, interview notes, and summary of findings.
Prepare, track and maintain data and documentation.Partner with sector managers, leaders, and HR and recognised trade unions as necessary to reach an effective resolution for employee matters.
Educate people managers and implement training programs to assist managers in their roles.Utilise data and analytics to measure the effectiveness of the ER programs and initiatives.
Provide insights and recommendations to senior leadership based on data analysis.Champion diversity, equity, and inclusion initiatives and ensure they are integrated into all ER practices.
Promote a diverse and inclusive workplace culture.Liaise with the HSE, IBE, C, and other statutory agencies and bodies as appropriate to establish contacts and keep abreast of emerging policy and compliance requirements.
Ensure that the Region mirrors the national position and deals with ER issues on a national scale as appropriate.Carry out any further appropriate tasks that may be assigned to him/her.
Support the team with ad-hoc project work.
Support the HR team with updates to Company policy and procedure, including researching and adopting best practices.
Coordinate the sharing of information, as appropriate, throughout the Services.Ensure compliance with all HIQA requirements in relation to the ER function.Requirements: Strong Employee Relations (ER) experience gained through increasingly responsible positions within Human Resources in a recognised unionised environment with a demonstrated passion for employee relations and people management is an essential requirement of the role.Strong employment law background with qualification a distinct advantage.Ability to create order from ambiguity & willingness to roll up sleeves to directly solve problems, operate with a sense of urgency, ability to prioritise work, conscientious, attention to detail and "can do" attitude.Strong people leadership skills with a creative collaborative mindset with the ability to grasp issues quickly and work on the right things at the right time.Strong communication and interpersonal skills, with excellent written & spoken English.A relevant level 8 degree or equivalent qualification is preferred or professional membership of CIPD (MCIPD /FCIPD) is highly desirable.Proven track record leading complex projects and organisational change, driving operational excellence and improved employee experience.Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including HR and Business Leaders and a demonstrated ability to drive projects through to execution.Excellent customer service and relationship management skills and negotiation skills with the ability to maintain a high degree of confidentiality, diplomacy and tact.Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, HR information systems.Recognise the equal rights of people with an intellectual disability in society and uphold and respect those rights.For a confidential discussion and more information on the role, please contact Deirdre Moran. ****** (091) 706710
#J-18808-Ljbffr