Data Centre Network Operations Engineer - Tier 1
Location: Dublin, Ireland, Onsite
Shiftwork to provide 24/7 coverage
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity.
The Opportunity
We are seeking network engineers who can provide knowledge and experience to support triage, troubleshooting, and repair of production networks within the Datacentre. Work across teams in a collaborative formation, be responsible for team mentorship, technology advances and direction, while also supporting project managers and network operations engineers as a consultant and subject matter advisor on specific network-related topologies or technologies.
In this role you will:
* Support triage, troubleshooting, and repair of production networks within Datacentre.
* Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
* Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
* Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high-priority issues.
* Identify opportunities to improve processes, tools, or automate tasks.
Requirements
Foundational Requirements:
* Experience of supporting advanced Data centre Networks.
* Aptitude to troubleshoot network connectivity, diagnostics, and configuration.
* Aptitude to execute MOPs for network troubleshooting, triage, and repair.
* Understanding of network routing and switching technologies.
Advanced Skills:
* Experience of troubleshooting Infiniband or ROCE networks.
* Experience of using scripting and automation to reduce the impact of repetitive tasks (Python, SQL, etc.).
This role will require frequent shiftwork to provide 24x365 coverage.
What's in it for you:
At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days' leave per year for charitable work of your choice!
Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Please advise if you have any requirements, so we can investigate into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
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