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Team Lead, Full Time, Permanent, Dublin 1
Client: Brown Thomas
Location: Dublin 1, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 492e66945ab8
Job Views: 5
Posted: 19.04.2025
Expiry Date: 03.06.2025
Job Description:
GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Customer experience is at the heart of everything we do. Wherever you work, you will take enormous pride in providing an excellent customer experience, assisting and supporting in the day-to-day activities in the store. The Team Lead is a leader and mentor supporting team members in delivering the highest level of customer service across our Homeware Department.
RESPONSIBILITIES & DUTIES
People
* Working as part of a team, delivering extraordinary service to both external and internal customers
* Participate and support with delivering team briefs
* Support Department Manager in the completion of daily floor planners
* Ensure all team members are dressed appropriately for business each day
* Ensure team members are adequately upskilled and inducted into their relevant areas
* Delegate tasks and assign responsibilities ensuring follow-up
* Ensuring communication is open and clear within the team
* Contributing to team targets and goals
* Provide a forum for team members to discuss issues and problems
* Recognise and coach good performers with positive reinforcement
* Be aware and observe all Company policies and procedures
* Actively live and embed the Brown Thomas Group Values
Product
* Being passionate and enthusiastic about products and services available
* Acquiring and updating product knowledge through supplier training
* Being aware of product lines in other departments
* Being knowledgeable of additional services on offer throughout the store
Customer Experiences
* Ensure the team is meeting and exceeding our customer’s needs
* Support the management team with the coordination and implementation of all customer-related events
* Support and coach team members with customer queries/returns
* Create awareness of additional services and ensure that they are offered to customers
* Ensure that all team members have a full working knowledge of customer loyalty
Destinations
* Taking pride in ensuring team members maintain standards
* Ensure stockrooms are laid out in an orderly and disciplined fashion
* Ensure all merchandise is checked, priced, and stocked properly
* Be aware of all store promotional activities
* Ensure all promotional material/ticketing is ordered and in place on time
* Ensure regular feedback is given to senior management on customer reactions
* Following health and safety procedures and security procedures
* Learn, understand and comply with all company policy and procedures
General
* To assist with any other duties required by Store Management
* To maintain a good working relationship with colleagues
* To represent the Company’s interests with all internal & external interactions
* To observe confidentiality in respect of Company activities
* To be aware of and adhere to all store audit requirements
KNOW WHAT WE’RE LOOKING FOR
* Effective communication
* Strong sense of teamwork
* Self-motivation
* Passion for our brands and our products
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together.
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