Role Overview We are seeking a skilled Business Analyst to join the NTA team to support the CCC project.
The successful candidate will be responsible for ensuring the end-to-end delivery of critical reports, addressing backlog and improvement items, and enabling process optimization.
This is a key role requiring close collaboration with technical teams, operational staff, and external partners.
Key Responsibilities Report Delivery:
Ensure timely and accurate end-to-end delivery of all reports as specified in project schedules.
Facilitate and enable Capita in producing required reports.
Quicksight Backlog Management:
Address backlog items, including defects, change requests (CRs), and ongoing improvements.
Perform root cause analysis, liaise with app support, and manage fixes and testing.
Stakeholder Reporting:
Deliver reports for transport operators and contract managers.
Process Improvement:
Collaborate with operations teams to identify process inefficiencies and loopholes.
Develop and implement optimized reporting solutions to enhance operational efficiency.
Transition to
BAU:
Prepare and deliver comprehensive handovers to the BAU (Business-As-Usual) team.
Required Skills & Experience Proven experience as a Business Analyst in similar projects.
Expertise in report delivery and backlog management tools like Quicksight.
Strong analytical and problem-solving skills.
Ability to work cross-functionally with app support, operations, and other stakeholders.
Familiarity with process improvement methodologies.
Excellent communication skills to facilitate stakeholder engagement and enable reporting.
Benefits:
Work From Home