Investigation Specialist with Portuguese and English
We are seeking an Investigation Specialist to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
Key Responsibilities:
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
* Communicate with buyers, merchants, and other external and internal customers via email and telephone to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take action to identify and minimize the risk posed by fraud patterns and trends.
* Participate in special projects/assignments and partner with business teams as necessary.
* Achieve/exceed weekly productivity and quality standards.
About the Team:
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure these efforts are transparent to legitimate customers.
Requirements:
* Proficiency in both English and Portuguese (C1/C2 level) with the ability to compose grammatically correct, concise and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS:
* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation, or training.
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Excellent problem-solving skills.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.