At Amazon Web Services EMEA SARL (Irish Branch), we're passionate about staying at the forefront of cloud technologies. Our team is made up of experts who are fanatical about cloud computing and believe that world-class support is crucial to customer success.
About the Role
We're seeking talented individuals to join our AWS Cloud Premium Support team. As an AWS Engineer, you'll provide advanced monitoring and troubleshooting solutions to our customers, replicating and reproducing issues to deliver high-standard resolutions for complex situations.
You'll be the primary point of contact for our customers during critical events, acting as their consultant and providing expert guidance. If you have a passion for the cloud and want to make a difference, read on:
* Leverage your skills to learn and use groundbreaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Collaborate with leading technologists around the world
* Work directly with AWS architects to help reproduce and resolve customer issues
* Contribute feedback to internal AWS teams on how to improve our services
* Drive customer communication during critical events
We operate a follow-the-sun model with support sites located globally, ensuring no after-hours on-call or mandated overtime in this role. Career development opportunities are also available, including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager.
Your responsibilities will include:
* Supporting a broad spectrum of technical issues
* Cochaining/mentoring new hires
* Developing and presenting training
* Partnering with development teams on complex issues or contact deflection initiatives
* Participating in recruiting
* Writing tools/script to help the team
* Working with leadership on process improvement or strategic initiatives
To succeed in this role, you'll need:
* Experience in network and operating system support
* Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
* Experience with database administration
* Experience in software development with object-oriented languages
PREFERRED QUALIFICATIONS
We're looking for candidates with:
* Bachelor's degree in computer science or equivalent
* Experience with continuous integration and continuous delivery
* Experience in information security and compliance
Amazon is an equal opportunities employer. We value diversity and make recruiting decisions based on your experience and skills. If you're passionate about discovering, inventing, simplifying, and building, we encourage you to apply.