Job Description
The purpose of this position is to achieve key objectives related to service, cost, productivity, and throughput. This is done through effective management of employees, maintenance of company operating standards, compliance with ISO operating procedures, and strategic leadership, motivation, and direction of direct reports and their teams.
Operational Hours:
Operational hours typically run between 8pm and 2am. Flexibility is required for this role.
Key Responsibilities
Strategic:
To contribute to the development of the Central Operations team's strategic plan.
Operational:
* Manage night operations sortation processes and parcel movements according to company policy.
* Maintain overall responsibility for ensuring quality procedures are delivered at night.
* Oversee holiday planning in line with operational requirements.
* Operate within and exceed company-set service levels for all areas of responsibility.
* Achieve Hub sortation unit costs.
* Manage night yard traffic management team activities to ensure safe and efficient site traffic movement.
Financial:
* Control night Hub operations costs by planning and reviewing finance reporting procedures, including P & L and productivity statistics.
* Provide input into annual and period planning.
Service:
* Contribute to the wider operations team in providing and improving support to depot networks through liaison with Operations Support and other relevant departments.
Health & Safety/Security:
* Ensure company Health and Safety policy is implemented and monitored during Night Operations, maintaining a safe working environment.
* Contribute to Security Policy, facilitating security awareness and actioning vehicle and personnel searches in line with the policy.
HR:
* Contribute to Hub Night Team recruitment by liaising and supporting the HR Department.
* Manage and improve employee retention in your team.
* Investigate and carry out disciplinary, grievance, and appeal hearings in accordance with company procedures.
* Effectively manage all employees through communication, appraisals, training, and improve employee engagement.
* Develop directly line managers and their reports through communication, appraisals, training, and individual development and coaching.
* Manage absence, leading to a reduction in lost time due to absence and sick pay costs.
* Manage On Job Trainer program (OJT's), ensuring new starters receive appropriate training.
* Contribute to regular meetings with union/employee representatives.
Other:
* Undertake projects designated by the CEO and work alongside Heads of Departments on other projects.
* Liaise with the wider team, external consultants, design agencies, and independent auditors to support the production of the company's Annual Report and CSR Report.
Qualification:
* Third-level qualification in Supply Chain or similar field.
* Appropriate level of experience in a similar role.
* Flexibility around working hours.
* Excellent people skills.
* Full clean driver's license.
* Excellent communication skills.
* Excellent administrative and IT skills, including working with Warehouse Management Systems and MS Office.