IT Specialist Job Description
We are seeking an experienced IT Specialist to support the continued growth of our business and the increasing demands on our IT department.
Key Responsibilities:
* Tier 2 Technical Support: Provide timely and effective resolution of escalated desktop hardware, software, and peripherals issues.
* Collaboration and Problem-Solving: Work with Tier 1 support teams and internal stakeholders to diagnose and resolve complex desktop-related issues, minimizing disruptions to business operations.
* Desktop Security: Monitor and maintain desktop security, implementing best practices and ensuring compliance with organizational policies.
* Project Planning and Execution: Assist in planning and executing desktop-related projects and initiatives, aligning with business objectives and technical requirements.
* PC Management: Manage and support PCs across the network, troubleshooting and resolving computer networking issues efficiently.
Qualifications & Experience:
* Network Infrastructure Devices: Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are highly desirable.
* Azure Cloud Services: Proficiency in Azure Cloud Services is required.
* Active Directory (AD) Administration: Experience with Active Directory (AD) Administration is necessary.
* Endpoint Protection Solutions: Knowledge of Endpoint Protection Solutions is required.
* VMware Virtualization: Familiarity with VMware Virtualization is essential.
* Windows Operating Systems: Expertise in Windows Operating Systems (Installation, Configuration, and Troubleshooting) is mandatory.