Receptionist Part time ( 3 shifts per week) Reporting to: Receptionist Team Lead Position Overview: The Receptionist will be the first point of contact for residents, visitors, and external stakeholders at Highfield This role is vital in providing a welcoming and professional environment, managing front desk operations, and ensuring efficient communication and administrative support for the organisation.
Working Hours: 8,30 to 4pm or 4pm to 10pm - 3 shifts per week (midweek or/and weekend days included) - Must be flexible Key Responsibilities: Front Desk Operations: Greet and assist residents, visitors, and external partners in a friendly and professional manner.
Manage the visitor sign-in and sign-out process, ensuring adherence to health and safety regulations.
Handle incoming phone calls and direct them appropriately, responding to inquiries or escalating issues as needed.
Maintain the reception area to ensure it is clean, organised, and welcoming.
Assist with booking appointments and coordinating visits for residents with external parties or healthcare providers.
Administrative Duties: Process and distribute incoming mail and packages, ensuring accurate record-keeping.
Maintain and update resident and visitor logs and other front desk documentation as required.
Support internal communication by relaying messages and assisting with basic clerical tasks, such as filing, photocopying, and data entry.
Customer Service: Provide high-quality service to residents, families, and visitors, ensuring all inquiries and concerns are addressed promptly and professionally.
Resolve or escalate complaints to the appropriate staff member or department.
Compliance and Data Protection: Ensure adherence to GDPR and data protection policies, maintaining the confidentiality of resident information at all times.
Ensure all records and data are handled and stored in compliance with organisational policies Qualifications and Experience: Previous experience in a customer-facing role, ideally within a healthcare, hospitality, or similar setting.
Strong communication skills, both verbal and written, with the ability to handle inquiries and complaints professionally.
Excellent organisational skills with the ability to manage multiple tasks in a busy environment.
Proficiency with IT systems, including Microsoft Office Key Competencies: Customer Service Orientation: Friendly, approachable, and able to deliver a high standard of service to all stakeholders.
Attention to Detail: Accurate in managing visitor logs and other administrative tasks.
Problem-Solving: Ability to handle front desk issues and escalate them as necessary.
Professionalism: Maintain a high level of professionalism when dealing with sensitive information and in all interactions.
Highfield Healthcare is an equal opportunities employer.
All posts are subject to satisfactory references, medical and Garda vetting.