Client:
Kelly Services
Location:
Limerick, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
788d7d8eb52d
Job Views:
3
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Overview:
The Self-Store Manager is responsible for overseeing the day-to-day operations of a self-storage facility or facilities, ensuring that customers have access to their stored items at all times, as well as maintaining an organized and clean space for all customers, taking into account their health, safety, and welfare. As a Sales Representative, you will possess good customer service skills, a pleasant telephone manner, and IT proficiency, particularly with CRM systems (preferably Hubspot), to manage enquiries promptly and navigate the IT stock system effectively.
Responsibilities
1. Communicating, in person or via telephone, with potential, new, and existing customers about rates, answering questions about rental terms and conditions, and resolving any customer service issues that arise during daily interactions.
2. Ensuring that all customers are treated with courtesy and professionalism at all times.
3. Maximizing sales opportunities with customers.
4. Managing the day-to-day operations of the facility, including ensuring the property is secure and that products are safe and fit for their intended purpose.
5. Managing the Aged Debt for all facility customers, processing payments and following up as necessary.
6. Conducting regular inspections of the facility to ensure cleanliness and maintenance, ensuring PPE is worn as required.
7. Maintaining accurate records of all transactions and activities related to facility operations, including maintenance and legally compliant checks.
8. Ensuring that all company health & safety policies and procedures are followed.
9. Adhering to GDPR Policies and the Company’s ISO policies and procedures.
10. Performing any other duties commensurate with the role.
Requirements
1. Exceptional Customer Service Skills.
2. Full Clean Driving License.
3. Pleasant personality, where nothing is too much trouble.
4. Excellent written and verbal communication skills.
5. Adaptable to change and able to work well under pressure.
6. Problem-solving and organizational skills.
7. Acting as the first point of contact for the managed facility, representing the Company professionally.
8. Willingness to assist where necessary and to progress within the business.
9. Good attention to detail.
10. Excellent computer literacy across all Microsoft disciplines.
11. Knowledge of CRM systems (preferably Hubspot) for navigating sales enquiries.
12. Strong time management skills to handle customer enquiries promptly.
13. Self-motivated and able to manage oneself, as this will be a lone working role for the majority of the time.
Kelly Services, now part of Gi Group, are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with the Privacy Statements. For more information regarding data protection, our full Privacy notice can be found in the footer of our website.
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